We accept all major credit cards and online money transfers via our payment processing partners, PayPal and iPay88. Please be advised that all your transactions are done securely on their website and we do not retrieve and collect your credit card details.
Alternatively, payment can also be made by bank transfer online via iPay88 (Malaysian bank accounts only).
Click on the ‘iPay88’ option and you will be redirected to iPay88’s secure page and just follow instructions to continue with your payment.
REFUND/ RETURN POLICY
We do not offer a return/refund policy.
For all orders with missing, defect or wrong item, Customers may however make an exchange. Please email us at [email protected] with your order number, we will advise accordingly.
You may ship the exchange item to:
Jari Alana Enterprise
48, Jalan Camar 4/24,
47810 Petaling Jaya, Selangor
Tel: 03 6731 4283/ 012 607 2601
All exchanges must be returned in UNWORN, UNWASHED, UNALTERED condition and must be posted within 7 days of receiving your order (customer bears all shipping costs). However, we do not accept exchanges for items purchased during sale period or using discount code.
Please note that there may be a 0 - 2 cm difference in given measurements. Items that vary within this range will not be accepted as defect.
We will ship your parcel as soon as we can, customer will receive ordered item(s) within 5 working days. Once the shipment is out, you will be notified via an email containing a tracking code.
You may then use the tracking code to track your order from the link provided in the email. Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.